Contact Us

Please choose a request from the list below. By doing so you will enable us to expedite your request to the proper department.

**Service charge will apply if institution submitting Help Desk Ticket or Service Request is not under service contract or warranty.

Customer Support

• Create a Support Case
  Use to report product related issues or request product/applications support.

  In order to create a case, you must first log in to MyVarian. Once you have entered your MyVarian login information, you will be able to submit your support case.

  E-mail: *

  Enter your e-mail address.

  Password: *

  Enter the password that accompanies your e-mail.

  This option is only available for Customers.

• Remote Connect Session
  Use in conjunction with a live Varian representative.

These remote connect options are for use in conjunction with a live Clinical Help Desk or Service call.

Please follow directions provided by your HelpDesk or Service representative for selecting and setting up a remote connection.

• Install Smart Connect Bridge
• Download Smart Connect Bridge
• Run GoToAssist
• Submit a Product Idea
  Use to recommend new features or suggest improvements to our products.

  In order to create a Product Improvement Request, you must first log in to MyVarian. Once you have entered your MyVarian login information, you will be able to submit the Product Improvement Request.

  E-mail: *

  Enter your e-mail address.

  Password: *

  Enter the password that accompanies your e-mail.
• Request for Upgrades Quote
  Use this form to request a sales quote for Varian equipment/software.
• Paper Document Request
  Use this form to request Varian product documentation in printed paper form.

MyVarian Support

• Forgot my Password/Password Reset
  Use this form to request a new password.
• Registration and Login Question
  Use this form to submit registration/login questions not related to password issues.
• Product Access Update
  Use this form to request access to additional product information.
• Cannot Find Information or File Download Issues
  Use to report difficulty downloading or finding content.
• Webinars
  Use to request information about the customer presented webinar program.
• Website Feedback
  Use to report issues about or suggest changes to MyVarian website.

Training Support

• Certificate Manager
  Use to ask questions about how to access CE certificates online.
• Learning Center
  Use to ask questions about the available e-learning modules.